Frequently asked

The pricing questions, answered.

Everything we get asked on the demo call, in writing — so you can forward this to whoever else needs to weigh in.

Pricing

Everything that affects what you'll pay, monthly and one-time.

How much does Sundae cost?
  • $200/month — one flat price, everything included
  • $500 one-time build to get you set up and live
  • No tiers, no per-feature gates, no per-user charges

Month-to-month after that — cancel any time.

Are there any other fees?

Only Stripe's standard payment processing fees on bookings and POS sales — 2.9% + 30¢ per transaction. Those go directly to Stripe, not us. We don't take a cut of your transactions.

What about Stripe Connect platform fees?

Nope. Some SaaS platforms charge a percentage on top of Stripe's fees for “platform services.” We don't, now or in the future.

What's included in the monthly price?

Everything. We don't do tiered pricing. You get:

  • Unlimited bookings, parties, events
  • Unlimited POS sales
  • Unlimited members
  • Unlimited staff users
  • All features — no premium tier
  • Direct line to the team for support
What's included in the $500 build?

The one-time build covers everything to get you live:

  • Building your tenant + setting up brand colors
  • Importing your customer data if you have it
  • Building your POS menu from your existing menu export
  • Configuring party packages, memberships, hours
  • Stripe Connect setup call
  • 1-hour admin training + 30-min staff training
  • 7–14 day go-live timeline
What if I want to add a second location?
  • $100/mo per additional location.
  • We don't charge per-feature or per-user.

Trial, contract, and cancellation

How long the commitment is and how you get out.

Do you offer a free trial?

We offer a 14-day trial with your real data loaded — so you're testing on what your actual cafe looks like, not a sandbox. Sign on, we build out your tenant, and you have 14 days to back out before the first $200 charge.

Is there a contract?

Month-to-month. Cancel any time with 30 days notice. No annual commitments.

If you pay annually upfront, you get 1 month free (12 months for the price of 11).

What happens if I cancel?

You can export all your data. We give you 60 days to grab CSVs of bookings, customers, POS sales, etc. After that we delete your tenant data permanently.

Operations + limits

Usage caps, compliance, taxes, and money flow.

Are there any usage limits I should know about?

Bookings, POS transactions, members, and staff are all unlimited. Email sends use Resend's infrastructure — you'd need to be sending 50,000+ transactional emails per month before that becomes a discussion. SMS is not included in the base price (an SMS add-on is on the roadmap).

Do you handle PCI compliance?

Yes, through Stripe. We never touch raw card data — it goes directly from your customer's browser to Stripe's vault. You're PCI-DSS compliant by default through Stripe's certification.

What about taxes? Do you collect sales tax for me?

Sundae lets you configure tax rates per item category, calculates correctly at checkout, and reports total tax collected for your filings. We don't file taxes on your behalf — that's still your accountant's job.

Can I see how the money flows?

Sure:

  1. Customer pays you via Stripe Connect (using your Stripe account, not ours)
  2. Stripe deducts their 2.9% + 30¢
  3. The rest goes to your bank account on your Stripe payout schedule (default: 2-day rolling)
  4. We bill you $200/mo on the 1st via a separate Stripe charge

We never hold your money. You never wait on us to disburse anything.

Didn't answer your question?

We'd rather have a 15-minute call than play email tag. Book one and we'll talk it through.